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Sivuyile X
1 reviews | Active since Jan 2024
10 Jul 2024, 15:12
Slow and poor service
It is very disappointing and heartbreaking that you have to wait without timelines for an insurance claim to be processed. No update nothing and they may act at their own pace. After and disaster incident my car was nocked by my neighbors when it blew off. Absa appointed an assessor in Durban while I am in Cape Town. Only to be aware when the assessor called me that this matter is being attended to but no update on this error or curtesy communication as to when the correct appointment will be done. I expect better than this in this harsh weather
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Sivuyile X's updateReviewer Update
25 Jul 2024, 20:09Since this reply it is worth to caution those who wish to keep or take up insurance with Absa there is still no progress on this matter. Claim registered a stuck at assessment stage. They are not bothered on how you travel while waiting for this process. Similar to some government department service offering or worse. Its customer service hostage
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Sivuyile X's update25 Jul 2024, 20:09
Reviewer Update
Since this reply it is worth to caution those who wish to keep or take up insurance with Absa there is still no progress on this matter. Claim registered a stuck at assessment stage. They are not bothered on how you travel while waiting for this process. Similar to some government department service offering or worse. Its customer service hostage