ZM
Zola M
1 reviews | Active since Mar 2020
05 Jul 2021, 13:48
Shortfall claim
Absa has the worst treatmeant when you claim for a shortfall on a written off vehicle. No one in the department answers their phones, i have been trying to make a claim for about a week with no luck. You would swear that they dont answer calls on purpose, this is very annoying.
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Absa Insurance Company Limited's replyOfficial
05 Jul 2021, 16:12Dear Zola, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa Insurance Company Limited's reply05 Jul 2021, 16:12
Official
Dear Zola, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care