Shoddy work for roof repairs by ABSA contractor

I have lodged a storm related claim in December 2025 which was attended to in January 2026 due to the festives. The contractor was appointed to do the work after he has conducted the assessment. On the day he came, I was home and showed him where it is needed to be repaired. It was a damaged roof. He was not interested in d as nothing I said, I end up leaving him alone. Upon finishing the work, I signed the job card and rated him unsatisfactory, it should be noted that I paid R1500 excess fee. Realising that the work done is unsatisfactory, I reported to ABSA and the contractor, I attached pictures since 15 January 2026 and many follow-ups via phone and e-mail, the complaint remains unresolved. ABSA HOC, please do the right thing, I pay my premium without fail, your staff and contractors are unresponsive.