SHOCKING SERVICE, NON COMPETITIVE PRICING

The customer service is SHOCKING!!!

I tried calling to review my policy but kept being cutoff.

I sent an email, to which i received a receipt of enail, but a month later have still not had a response.

Last week I sent an email to cancel my policy for poor service and price. I will be saving over R1000pm for better cover from King Price. I received a receipt if my enail but no one has contacted me.

Today I managed to get through to the policy department, explained the situation and was then put on hokd. 7 minutes later i disconnected the call and tried to get through again and my call was cut!

I advise people with ABSA idirect policy to shop around.

To people who are looking for an insurance policy avoid ABSA.

Joanne Crosby