Shocking service - ABSA Home Insurance - what a disgrace. Cannot wait to change my policy to a more professional company

I logged a claim for my roof that is leaking with ABSA on 04/01/2023. I am yet to have ANY response from them regarding this. I call the claims update number for updates frequently. Despite being on the phone for 10 - 15 min on average, i can NEVER get an answer. The guy supposedly "handling" my claim, Tabo Ndabo, is NEVER available when i call. First he was on another call, then on lunch and and and, the excuses don't stop. I resorted to an email of which he also ignored. Whilst waiting for ABSA, who is sitting with my claim for no reason, to give me an outcome, my roof is sagging and more rains are expected. The service, or lack there of, is SHOCKING to say the least. My blood pressure rises when i call the update number because I know how useless it is. They cant get a hold of Tabo, or cant get into my claim because the previous consultant that hung up on me, still has my claim open. I require an urgent update and i am failing to get it