shocking service

Shocking service - On the 21st Sept I logged a complaint for ****** water Pipes. On the 23rd at 9.30 am The Plumber arrived to assess the damage. I called Absa for a claim ref. was on the phone 30 min with no success. Called for 15 min, managed to get a ref. At 1.45 pm, I called the plumber for an update -the office is still waiting for the tech to arrive at the office to do the quote. I called Absa 1.45pm. on the phone as I am writing 37.26min. Spoke to Katlego and Mumpsi - Very rude. Katelgo said she will call the plumber and give me an update. After 37.26min i can wait no longer. 24th is a public holiday the possibility of repairs is only 25th. So we dont have any water in our house. Staff very rude and inexperienced - very unhelpful - I need to change insurance