Shocking Service

Truly shocking service from Absa idirect. I have been trying, unsuccessfully, for a month to cancel my insurance to no avail. Emails and phone calls later and nothing! The Retention department conveniently is never available. I have had another debit order go off because of the pathetic service in not getting back to clients. Expensive and shocking service. If this is not resolved I will go to the Ombud and Consumer Protector.