Shocking service.

Case number: ********** 4*001*003 Vehicle accident on 4th Aug 2018. Claim active on 6th. A week later I was told vehicle was a w/off. The collected the car on the 13th. Two weeks later, I receive an SMS on the 24th Aug to say car repair approved and 2 min later a repair co. called me looking for the car. From then until the 28th. I am trying to find my car, as not the repair nor the tow co can find it. Only to hear from Absa idirect that the repair was an error and is in fact a w/off.... (I had to call obviously, as no one returns called). I STILL have no idea about the amount or when I will be getting it. I was warned that Absa Insurance was the worse.... But did not listen.