Shocking car insurance - Useless

I had an accident on Sunday afternoon. It was a hit and run. I went to the police to get a case number and an OB number. I then called Absa iDirect on Monday morning to submit the report and the pictures as requested by them. The lady on the phone said the claim will be processed within 48 hours. The assessor has been very helpful, and has approved it on his side. Now we are waiting for Mbali Ngobese and Lisle Hoods from Absa claims department to finalise and approve the claim. I have sent countless emails and phoned the call centre plenty times, with no response. What can take so long to approve a claim, so that I can finally take my car in for repair. I have been without a car for nearly a week now, because I can't get a courtesy car until Absa approves the claim. This has put me in a very difficult situation. Why am I paying so much money to iDirect for insurance every month? Someone needs to contact me by COB today before I cancel my insurance and tell everyone I know to cancel their iDirect insurance too. I'm waiting.