Shocked by Poor Service of ABSA Insurance

Today is again raining in East London and we have to place buckets to catch some water and some we can't, we could not go to work again mopping the floors. This very very bad.

You guys are soo useless, we just called ABSA now and still we are being send from pillar to post. Now today we are given another consultant who's apparently handling the claim. ABSA sent Digicall to do the assessment for damaged solar panel, they guys who came here only focus on solar panels as they are electricians. Today we are being told that the same guys where supposed to do a quotation for a roof damages. Last week we were told that ABSA doesn't have an assessor in East London and we should look for our contract to do assessment and quotation and of which we did and emailed to ABSA, today we are told that Digical was supposed to do that. Useless *********** ABSA employees. Today the 13 May 2024 which is 13 days later still no indication of when the roof will be fixed......our beds, furniture, floor, cupboard are wet.......water coming from the open roof.