Shocked

If I could give zero stars I would. What's the point of paying monthly to insurance providers that don't ever actually "provide" the "service"

The admin is shocking. There is a strong lack of customer support. There seems to be a severe lack of internal communication between departments.

My mother has had her house insured with ABSA iDIRECT for 20+ years. She attempted to log a call for a severely burst geyser (water gushing through the ceiling severe) and they proceed to say her information (updated in December last year) has not been loaded on their side. And that they can only proceed with the call log after the information is updated.

So here we are... With a burst geyser, damaged ceiling board, soaked carpets and mattress... With zero ETA on when the information will be updated... So "Hello Mold"

Definitely do not recommend ABSA iDIRECT as an insurer.