SC
Shaun C

1 reviews | Active since Jul 2024

31 Jul 2024, 19:23

Shaun

I’m insured with ABSA I believe under BROLINK, reaching these guys after being involved in an accident at an unsafe area was a hellish experience, had to organise my own towing to tow my car to my place, in the morning I called complaining about what had happened, I was put from pillar to post saying they can’t pick up my policy. In the morning I called again finally I got assisted, my car was towed to auction nation wynberg it stayed there for a week no feedback then it was taken to auction nation witfontein for a week there as well, when I try communicating with them asking what’s the delay because my car got damaged only two tyres then they further damage my car then I lay a complaint they say it when was moved and it came like that and since they’ve been waiting for an assessor till today I told them I’m taking my car tomorrow because they don’t have a sense of urgency…

Received a Claim number for nothing honestly 😪

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply01 Aug 2024, 08:12
Official
Dear Shaun Chauke Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw