Service with customer interest at the centre

My laptop screen cracked and with the Help of Absa Idirect, it was replaced within 4 days. Special mention goes to Thabo Ramabele. The experience was as follows: I logged the claim in the morning. by 13:00. I received a call from a service provider that that will be collecting the device the following morning. 2 days later I was advised that the laptop will be written off. A day later I opted for a voucher rather than cash and replaced the laptop immediately. Found that I am missing data. Phoned Idirect, they arrange with the service provider to return the one with a broken screen for data transfer. Due to sentimental value I decided I want to keep the broken laptop. In a day they quoted me salvage value which I was very happy with. **** Thanks Idirect