Service Provider Unreachable

To whom it may Concern.

I am completely dissatisfied with ABSA Activate phone lines and email. I have been trying to make policy changes and premium review from last year October. I just got off an 18 min call with Katlego from claims who tried to transfer me to the relevant department, however it failed as we could not get anyone to answer and ran out of airtime. I sent an email on 06 November 2024 and 14 March 2025 and I have not received any correspondence.

The call center issues have been a problem from last year 2024, please do better. Even when you call at 8am the automated voice will say you are experiencing high volumes of calls (hard to believe.)

You are instilling fear and lack of trust in your customers. One day one could be in trouble and will be left stranded on the side of the road because you are unreachable.