Service … NON EXISTENT!

We logged a request for electrician on 5/12/2021. Electrician came week later. We followed up last week with Absa and they said they still busy with report. Yesterday we followed up again and they said sorry it’s not covered. Our electricity keeps tripping and to date we don’t even know what is the fault. I don’t care if it is not covered! Just at least call me and give me the feedback on the fault report so we can fix it ourselves then. If our house burns down you also going to say we are not covered due to the lack of feedback from you we could have sorted out the matter last week already! You guys seriously need to step up your game! Thanks for nothing but keep on taking our yearly premiums! Worst service ever! This is an instruction to please cancel our insurance and give confirmation of last cover date! We’re moving!