NN
NTOMBIFUTHI N
1 reviews | Active since Sept 2011
18 Jan 2023, 02:31
SERVICE HERE DOES NOT EXIST
I logged a claim in December for two household items damaged by electricity. Their assessor came in did some micron charge on the microwave and it worked. The micriwave has always been dying on me now for the past 24 months. They always send an electrician to do something on it. Wprks for 22 months then dies again. He then went on to test the washing nachine which till today is not working nor any information on what next now. And left. Till today I have not heard anything about my claim.
Everytime with them, you must call 20 times to do follow ups with claims not addresses. Late addressed. It is pathetic
I am gatvol of tjis really
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Replies (5)0
Replies (5)
Absa Insurance Company Limited's replyOfficial
18 Jan 2023, 09:35Dear Ntombifuthi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsPravesh BejayAbsa Bank Group Customer Care
Best regards,
Absa Insurance Company Limited's reply18 Jan 2023, 09:35
Official
Dear Ntombifuthi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsPravesh BejayAbsa Bank Group Customer Care
Best regards,
NN
NTOMBIFUTHI N's updateReviewer Update
18 Jan 2023, 15:05Dear Hello Peter
Absa Idirect calls me and lie blatantly
Their assessor when he was at my house says the motor of the washing machine is burnt. He goes and tells them the machine is damaged because of wear and tear. They tell me that is the report they recieved from their assessor. Two diferent stories.
I asked them to put him on a conference call. They could bot. Then they come up with some story that the machine looks like it has not been used. How will it had been used if it was burnt by electricity.
I have asked them to put their assessor on the conference call the next time they address this issue.
Gatvol of lies and all the ******* I am recieving really
Absa Idirect calls me and lie blatantly
Their assessor when he was at my house says the motor of the washing machine is burnt. He goes and tells them the machine is damaged because of wear and tear. They tell me that is the report they recieved from their assessor. Two diferent stories.
I asked them to put him on a conference call. They could bot. Then they come up with some story that the machine looks like it has not been used. How will it had been used if it was burnt by electricity.
I have asked them to put their assessor on the conference call the next time they address this issue.
Gatvol of lies and all the ******* I am recieving really
NN
NTOMBIFUTHI N's update18 Jan 2023, 15:05
Reviewer Update
Dear Hello Peter
Absa Idirect calls me and lie blatantly
Their assessor when he was at my house says the motor of the washing machine is burnt. He goes and tells them the machine is damaged because of wear and tear. They tell me that is the report they recieved from their assessor. Two diferent stories.
I asked them to put him on a conference call. They could bot. Then they come up with some story that the machine looks like it has not been used. How will it had been used if it was burnt by electricity.
I have asked them to put their assessor on the conference call the next time they address this issue.
Gatvol of lies and all the ******* I am recieving really
Absa Idirect calls me and lie blatantly
Their assessor when he was at my house says the motor of the washing machine is burnt. He goes and tells them the machine is damaged because of wear and tear. They tell me that is the report they recieved from their assessor. Two diferent stories.
I asked them to put him on a conference call. They could bot. Then they come up with some story that the machine looks like it has not been used. How will it had been used if it was burnt by electricity.
I have asked them to put their assessor on the conference call the next time they address this issue.
Gatvol of lies and all the ******* I am recieving really
Absa Insurance Company Limited's replyOfficial
18 Jan 2023, 15:17Dear Ntombifuthi
We do acknowledge your message and we wi revert soonest with an update.
RegardsPravesh BejayAbsa Bank Group Customer Care
We do acknowledge your message and we wi revert soonest with an update.
RegardsPravesh BejayAbsa Bank Group Customer Care
Best regards,
Absa Insurance Company Limited's reply18 Jan 2023, 15:17
Official
Dear Ntombifuthi
We do acknowledge your message and we wi revert soonest with an update.
RegardsPravesh BejayAbsa Bank Group Customer Care
We do acknowledge your message and we wi revert soonest with an update.
RegardsPravesh BejayAbsa Bank Group Customer Care
Best regards,
NN
NTOMBIFUTHI N's updateReviewer Update
24 Jan 2023, 08:0423/02/2023
Absa Idirect people call me. To discuss the details of what was not done right during the assessment.
I requested Absa Idirect to get hold of the technician whi performed the assessment. Instead of bringing the technician, they brought through the CEO of the company where the technician was from.
The CEO is not the technician who performed the assessment. I wanted to clarify three arnomalies that the assessing technician did not perform as per my claim
What I recieved from the CEO of the assessing service provider is the attempt to threaten me by saying hisctechnicians are certified, accredited with more than 30 years of experience.
2 questions I raised were what testing did the technician perform that were electrical fault related that resulted in the claim being rejected. Because there is a couple of incorrect facts and information he did not report correctly. I am not answered.
If you want to be stressed, yaaah insure with Absa Idirect. It is so unforrunate that one has to come to places like these to complain where insurances now need to pay. It is even the worst to also have to deal with dishonest service providers contracted by insurers
Absa Idirect people call me. To discuss the details of what was not done right during the assessment.
I requested Absa Idirect to get hold of the technician whi performed the assessment. Instead of bringing the technician, they brought through the CEO of the company where the technician was from.
The CEO is not the technician who performed the assessment. I wanted to clarify three arnomalies that the assessing technician did not perform as per my claim
What I recieved from the CEO of the assessing service provider is the attempt to threaten me by saying hisctechnicians are certified, accredited with more than 30 years of experience.
2 questions I raised were what testing did the technician perform that were electrical fault related that resulted in the claim being rejected. Because there is a couple of incorrect facts and information he did not report correctly. I am not answered.
If you want to be stressed, yaaah insure with Absa Idirect. It is so unforrunate that one has to come to places like these to complain where insurances now need to pay. It is even the worst to also have to deal with dishonest service providers contracted by insurers
NN
NTOMBIFUTHI N's update24 Jan 2023, 08:04
Reviewer Update
23/02/2023
Absa Idirect people call me. To discuss the details of what was not done right during the assessment.
I requested Absa Idirect to get hold of the technician whi performed the assessment. Instead of bringing the technician, they brought through the CEO of the company where the technician was from.
The CEO is not the technician who performed the assessment. I wanted to clarify three arnomalies that the assessing technician did not perform as per my claim
What I recieved from the CEO of the assessing service provider is the attempt to threaten me by saying hisctechnicians are certified, accredited with more than 30 years of experience.
2 questions I raised were what testing did the technician perform that were electrical fault related that resulted in the claim being rejected. Because there is a couple of incorrect facts and information he did not report correctly. I am not answered.
If you want to be stressed, yaaah insure with Absa Idirect. It is so unforrunate that one has to come to places like these to complain where insurances now need to pay. It is even the worst to also have to deal with dishonest service providers contracted by insurers
Absa Idirect people call me. To discuss the details of what was not done right during the assessment.
I requested Absa Idirect to get hold of the technician whi performed the assessment. Instead of bringing the technician, they brought through the CEO of the company where the technician was from.
The CEO is not the technician who performed the assessment. I wanted to clarify three arnomalies that the assessing technician did not perform as per my claim
What I recieved from the CEO of the assessing service provider is the attempt to threaten me by saying hisctechnicians are certified, accredited with more than 30 years of experience.
2 questions I raised were what testing did the technician perform that were electrical fault related that resulted in the claim being rejected. Because there is a couple of incorrect facts and information he did not report correctly. I am not answered.
If you want to be stressed, yaaah insure with Absa Idirect. It is so unforrunate that one has to come to places like these to complain where insurances now need to pay. It is even the worst to also have to deal with dishonest service providers contracted by insurers
Absa Insurance Company Limited's replyOfficial
24 Jan 2023, 08:45Dear Ntombifuthi
The above has been acknowledged and we will revert on or before 25/01/2023 with an update.
RegardsPravesh BejayAbsa Bank Group Customer Care
The above has been acknowledged and we will revert on or before 25/01/2023 with an update.
RegardsPravesh BejayAbsa Bank Group Customer Care
Best regards,
Absa Insurance Company Limited's reply24 Jan 2023, 08:45
Official
Dear Ntombifuthi
The above has been acknowledged and we will revert on or before 25/01/2023 with an update.
RegardsPravesh BejayAbsa Bank Group Customer Care
The above has been acknowledged and we will revert on or before 25/01/2023 with an update.
RegardsPravesh BejayAbsa Bank Group Customer Care
Best regards,