Service Frustration: Struggles with Claims and Policy Updates Leave Me Questioning the Value of My Insurance

I'm frustrated with the lack of assistance in sorting out my claims and adding new items to my policy. Over the past few months, my attempts to address a claim have been met with initial help through the app, but subsequent communication has been nonexistent, even from those assigned to assess the damage. In response, I chose to take matters into my own hands, resolving the damages independently without involving the insurance.

Now, for the past three weeks up to the present, I've been attempting to add my new iPhone to the policy. Unfortunately, the app lacks the option to do so, and I'm concerned about potential incidents during this period. Despite my efforts, there has been no communication from the insurance company. I'm left questioning whether I'm simply paying a monthly fee without receiving any service in return.

Regrettably, I deeply regret my decision to join this insurance and would not recommend it to others based on my experience.