SERVICE FROM HELL AND DOUBLE DEBITS

I’ve had the most excruciating experience with absa I’ve been insured with them since 2022 with my Vw polo tsi , called in to change vehicle ( I had already paid for my December premiums) so i knew I was just going to pay a pro-rata for the new article if there was any. Called in on Friday for an article change, was assisted by this rude lady who told me how busy it was and that she was unable to come back to me when I requested a callback during my lunch time so I continued as I was taking delivery on the Saturday and was now desperate to get a COC to submit to the FNI, and we finished the amendments. I did not receive the Coc, called in Saturday morning & had to endure the long “hold time”, then got another rude consultant who then forwarded me the incorrect Coc with the wrong vin number and inception date( which could possibly affect my NCB when I claim). When I get to the Dealership the FNI tells me I need to call again for ABSA to correct cover. I then call again and find the Samaritan who eventually does a manual Coc and tells me I will pay a Pro rata of less than R60 as I had already paid for the month of Dec! But noooo, the nightmare began! I was debited again as though I never paid my insurance premium( no longer the pro-rata). In this Economy when we have to deal with trying to make ends meet, then *********** rude sales consultants who know nothing about TCF and managing clients portfolios correctly!