********** Service from ABSA insurance

On the 5th January 2024 there was a hail in my area, the storm was heavy and as result thereof my house was flooded with water coming from the roof . On the 8th we called Absa insurance reporting damage. The following day we called again and were advised that someone we call us in order to come and assess the damage but waited for 4 days On the 12th we called and to our surprise were told that the claim was registered incorrect and had to re register We were then transferred to another person after having waited for almost a week under impression that we are waiting assessor , now we were back to square one to re register the claim Then their new claim department advised us that they cannot register this claim because the house number does not show on their system bearing in mind that in 2022 , we had a claim registered successfully. And that they have been deducting premiums with that incomplete address for years but when you have to claim they always find excuses. The documents were sent with proof of address and the following day upon calling , we were told they are not working over the weekends. It took Absa a week to register a claim for a leaking roof which we believe was an emergency. Upon registering, we were provided with the mobile number for a contact person dealing with our claim . We sent all our photos to the person concerned and upon us calling her, she dropped the phone and thereafter she ignored all our calls . We sent her message as we did not have her direct email and she never bothered to respond to our messages and not even an email 4 days post registering the claim and upon us calling them we were advise telephonically that our claim was rejected because their assessor advised them that the roof is in a good condition and upon enquiring then how was it possible for the rain to get in , if the roof was in a good condition and the response was because there was hail and that was it from Absa insurance, Advice - never ever take a bond with this bank they are very unprofessional and very arrogant in handling insurance claim and the service is very **********