Service Excellence: Thank you Tebogo Madira!

Earlier this year I experienced damage to my car after a hailstorm, naturally I called my insurance , ABSA Idirect. It was unfortunate that I dealt with an Indian male whose name I forgot, who made me so livid I was dead set in writing a report here to complain. Fortunately a gentleman called Tebogo Madira whoapologised profusely for the inconvenience and promised to resolve my issue. Indeed Mr Madira resolved my query until the damage to my windscreen was sorted.

Quite recently I had an appliance damaged due to power failure and again called ABSA. An assessor was sent and when I called to check for feedback a male named Thami Khonzeka told me he couldn’t pick me on the system my insurance is inactive, . I told him that my insurance is so active that Absa had sent an assessor to my house 2 days prior. He out me on hold for eternity and when I called back, Lo and Behold he answers and I kid you not when I say he saw nothing wrong moth leaving me Hanging, I’m not sure he knows how expensive airtime is. Again after another terrible encounter where he threatened to drop the phone if I didn’t listen to him, I ended up unhappy. I then sent an email to Tebogo out of frustration, now Tebogo works with car claims but the gentleman again took it over and decided to again assist me, this clearly shows that Tebogo represents his company well.

I’m just here to commend the very good service that Tebogo gave me, regardless of the outcome (Which fortunately) was to my favour, I feel it’s prudent that as much as we shout and scream for bad service, we also shout and scream in recognition of employees who don’t pass the buck but assist us as clients in our hours of frustration.

Please keep up the good service Tebogo, if only ABSA and other insurance companies could replicate Mr Madira and we had more of him.i know that I too can be a difficult client,however because of his service excellence, Tebogo seemingly has a way to make you trust him as he delivers on his promise and what most important is that he COMMUNICATES!