ES
Elmarie S
1 reviews | Active since Aug 2010
11 Oct 2024, 10:32
SECURITY RISK - ABSA DON'T CARE
I registered a claim on Tuesday the 1st of October for my gate and have not yet received feedback. When we email the claim’s consultant Ngwako Manyame for feedback he never replies and we have to phone and hold for a long period of time before we can get a claim’s consultant to assist us. We reported the incident on Tuesday morning and this is a big security risk as we cannot lock the gate and I have a vicious dog that I am afraid will ruin loose and hurt people. It is now the 11th of October 2024 and we still have to call and follow up with the claim. We email HocClaims and the claim’s consultant everyday but they never reply to our mails. Johannes said the payout will be up to 24-48 hours.
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Replies (5)0
Replies (5)
Absa Insurance Company Limited's replyOfficial
11 Oct 2024, 12:03Dear Elmarie, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa Insurance Company Limited's reply11 Oct 2024, 12:03
Official
Dear Elmarie, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa Insurance Company Limited's replyOfficial
11 Oct 2024, 12:04Dear Elmarie, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa Insurance Company Limited's reply11 Oct 2024, 12:04
Official
Dear Elmarie, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsGodfrey NdouCustomer Value Management
Best regards,
ES
Elmarie S's updateReviewer Update
11 Oct 2024, 15:09Good day Godfrey,
Please note that I tried to contact you on the telephone number provided but to no avail. We registered a claim on Tuesday on the 1st of October 2024, it has been more than 8 working days and nothing has been done yet. We have tried numerous times to reach other to the claim’s handler but to no success. We have been with ABSA for the more than 20 years now, I am disappointed in the treatment that we have received.
Please note that I tried to contact you on the telephone number provided but to no avail. We registered a claim on Tuesday on the 1st of October 2024, it has been more than 8 working days and nothing has been done yet. We have tried numerous times to reach other to the claim’s handler but to no success. We have been with ABSA for the more than 20 years now, I am disappointed in the treatment that we have received.
ES
Elmarie S's update11 Oct 2024, 15:09
Reviewer Update
Good day Godfrey,
Please note that I tried to contact you on the telephone number provided but to no avail. We registered a claim on Tuesday on the 1st of October 2024, it has been more than 8 working days and nothing has been done yet. We have tried numerous times to reach other to the claim’s handler but to no success. We have been with ABSA for the more than 20 years now, I am disappointed in the treatment that we have received.
Please note that I tried to contact you on the telephone number provided but to no avail. We registered a claim on Tuesday on the 1st of October 2024, it has been more than 8 working days and nothing has been done yet. We have tried numerous times to reach other to the claim’s handler but to no success. We have been with ABSA for the more than 20 years now, I am disappointed in the treatment that we have received.
ES
Elmarie S's updateReviewer Update
11 Oct 2024, 15:21Sorry my ref is C-***6. Its just strange that the claims consultant (Johannes) advise that it takes 24-48 hours and that allready send me the cash settlement has been signed and mailed to *** a d now you telling me otherwisr
ES
Elmarie S's update11 Oct 2024, 15:21
Reviewer Update
Sorry my ref is C-***6. Its just strange that the claims consultant (Johannes) advise that it takes 24-48 hours and that allready send me the cash settlement has been signed and mailed to *** a d now you telling me otherwisr
Absa Insurance Company Limited's replyOfficial
11 Oct 2024, 15:58Dear Elmarie, I have escalated your complaint and I will provide feedback.
RegardsGodfrey NdouCustomer Value Management
RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa Insurance Company Limited's reply11 Oct 2024, 15:58
Official
Dear Elmarie, I have escalated your complaint and I will provide feedback.
RegardsGodfrey NdouCustomer Value Management
RegardsGodfrey NdouCustomer Value Management
Best regards,