DS
Dan S

1 reviews | Active since Feb 2025

30 Dec 2025, 13:02

Second claim with Absa and no improvements have been made since our first claim

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Claim was registered and we were advised a service provider will contact us. This was never done a new service provider was appointed, I asked for their contact details so that I could call them myself no answer. Now a third service provider has been appointed.

Consultants hang up when you are speaking to them, extremely poor customer service from Absa once again

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply30 Dec 2025, 13:31
Official
Dear Dan
 
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
 
The reference number for your complaint is C-***8.
 
Regards
Pravesh Bejay
Customer Value Management