*********** saff

I joined absa activate in the beginning of December 2024,and since then it's been by far my worst experience. It's been problem after problem.

1. When joining them they kept on deducting from the wrong bank account that didn't have funds in. I spent several hours on the phone with them on 5 different occasions trying to rectify their mistake and giving them the right account number.

2. After they rectified their mistake and finally deducted both December and January installments they then cancel my insurance due to "no payment" which was no fault of mine. Their unskilled consultants do not know how to do their job.

3. After being on the phone with them again to get policy reinstated, I was told that if there should be a none payment again my policy will lapse. But the none payment wasn't my fault as from the first time I gave them the right account.

4. My policy was reinstated but somehow they only saw the January payment and not the December payment that was deducted from the same account on the same day. This resulted in a very high installment for February, I was told to provide proof that I made payment for December. Which I did and I was told that the premium was adjusted to my normal payment. Just to find that on 31st January they deducted a higher premium.

5. At this point I'm TIRED of absa's *********** staff, I'll be told to provide the bank statement that I already sent them and probably another one to prove that they deducted a higher premium. As a first time customer of Absa I'm disgusted that customers are expected to jump tough hoops to fix their mistakes and get treated like I'm the one in the wrong. Even now when I call you wait almost an 1hour to speak to someone. Then when you get through,you are put on hold for another hour before speaking to someone.

Don't ever do business with absa!