AZ
Annie Z
1 reviews | Active since Mar 2024
13 Jan 2026, 07:11
******s and pathetic organization without norms and values
***,
First of all i am so fed up of the services that i am getting from different departments of your organizations it is ridiculous and too pathetic,
I am having my own car insurance since inception of the car finance but i was being informed that i was being overcharged on finance, on different occasions and on different times i provided proof of insurance of my car which is on finance with Absa,
I am trying to get my refund but after numerous emails and after making many calls i am not getting anyone who can really resolve my query,
Can i please get in contact with someone who can really resolve my query and assist me promptly in getting my refund that i was being overcharged for,
Helpful (0)
Replies (7)0
Replies (7)AZ
Annie Z's updateReviewer Update
13 Jan 2026, 08:39Hi Russell i spoke to so many of the consultants now i am tired of calling and sending email noone wants to take an accountability it is the most irritating thing i have provided all necessary documents and proofs and i was being overcharged so i am just asking for my rightful refunds i am paying everything on time and i expect same from provider i am not a difficult client but i can not compromise with the services that we pay for as i also work with customers and I know how vital the customer relations are so please i urge you and humbly requesting you that someone resolve my issue soonest i do not have time for repeating myself all over again and again to different consultants
AZ
Annie Z's update13 Jan 2026, 08:39
Reviewer Update
Hi Russell i spoke to so many of the consultants now i am tired of calling and sending email noone wants to take an accountability it is the most irritating thing i have provided all necessary documents and proofs and i was being overcharged so i am just asking for my rightful refunds i am paying everything on time and i expect same from provider i am not a difficult client but i can not compromise with the services that we pay for as i also work with customers and I know how vital the customer relations are so please i urge you and humbly requesting you that someone resolve my issue soonest i do not have time for repeating myself all over again and again to different consultants
AZ
Annie Z's updateReviewer Update
13 Jan 2026, 08:41And for any reason if i am busy at work and if i miss the call they can email to me on *** and i will surely get back to them via an email as it is not always feasible for me to answer calls while i am assisting customers at retail pharmacy
AZ
Annie Z's update13 Jan 2026, 08:41
Reviewer Update
And for any reason if i am busy at work and if i miss the call they can email to me on *** and i will surely get back to them via an email as it is not always feasible for me to answer calls while i am assisting customers at retail pharmacy
AZ
Annie Z's updateReviewer Update
13 Jan 2026, 09:11Yes please i did provide reference number also so that it becomes easier for you thanks
AZ
Annie Z's update13 Jan 2026, 09:11
Reviewer Update
Yes please i did provide reference number also so that it becomes easier for you thanks
AZ
Annie Z's updateReviewer Update
13 Jan 2026, 10:25Its a pleasure i hope everything will be resolved soon as i waited enough for this query to get resolved thanks
AZ
Annie Z's update13 Jan 2026, 10:25
Reviewer Update
Its a pleasure i hope everything will be resolved soon as i waited enough for this query to get resolved thanks
AZ
Annie Z's updateReviewer Update
13 Jan 2026, 10:49Hi thanks for the feedback but the consultant at pre legal department told me that i need to sort it out with insurance department this is exactly what i was referring to in my initial complaint they are playing marry go round with me i submitted everything and since inception of finance i was having car insurance with Discovery Momentum and Prime respectively and i did submit all proofs so the issue should be resolved and refund should be processed and i need to see detailed statement of refund so that I know it was done correctly thanks
AZ
Annie Z's update13 Jan 2026, 10:49
Reviewer Update
Hi thanks for the feedback but the consultant at pre legal department told me that i need to sort it out with insurance department this is exactly what i was referring to in my initial complaint they are playing marry go round with me i submitted everything and since inception of finance i was having car insurance with Discovery Momentum and Prime respectively and i did submit all proofs so the issue should be resolved and refund should be processed and i need to see detailed statement of refund so that I know it was done correctly thanks
AZ
Annie Z's updateReviewer Update
14 Jan 2026, 15:28Can i tell you funny story Mr Edwards?
Okay let me tell you something very funny,
So just now i received a call from one of the consultant from ABSA the consultant said i do not have finance insurance with them woww what a joke then i asked her which car is the consultant talking about? The consultant said Toyota Rav 4 but my query is not at all regarding Rav 4 it is for Toyota Yaris,
I am literally losing my patience now what an *********** employees you are having in your organizations who does not even know what is the query and what they need to investigate and enough of this i am so fed up someone needs to wake up from their Christmas and new year holidays and work on it i need feedback by end of today or max by tomorrow,
Such a shame to have employees like this in such a big organizations where they do not have any pitty or empathy towards customers and who just want to earn salaries for doing nothing and not having any concerns whatsoever for a customer,
Really never had this terrible level of service in my lifetime and i also do not have enough work to express my anger now,
SOMEONE NEEDS TO WAKE UP PLEASE
Okay let me tell you something very funny,
So just now i received a call from one of the consultant from ABSA the consultant said i do not have finance insurance with them woww what a joke then i asked her which car is the consultant talking about? The consultant said Toyota Rav 4 but my query is not at all regarding Rav 4 it is for Toyota Yaris,
I am literally losing my patience now what an *********** employees you are having in your organizations who does not even know what is the query and what they need to investigate and enough of this i am so fed up someone needs to wake up from their Christmas and new year holidays and work on it i need feedback by end of today or max by tomorrow,
Such a shame to have employees like this in such a big organizations where they do not have any pitty or empathy towards customers and who just want to earn salaries for doing nothing and not having any concerns whatsoever for a customer,
Really never had this terrible level of service in my lifetime and i also do not have enough work to express my anger now,
SOMEONE NEEDS TO WAKE UP PLEASE
AZ
Annie Z's update14 Jan 2026, 15:28
Reviewer Update
Can i tell you funny story Mr Edwards?
Okay let me tell you something very funny,
So just now i received a call from one of the consultant from ABSA the consultant said i do not have finance insurance with them woww what a joke then i asked her which car is the consultant talking about? The consultant said Toyota Rav 4 but my query is not at all regarding Rav 4 it is for Toyota Yaris,
I am literally losing my patience now what an *********** employees you are having in your organizations who does not even know what is the query and what they need to investigate and enough of this i am so fed up someone needs to wake up from their Christmas and new year holidays and work on it i need feedback by end of today or max by tomorrow,
Such a shame to have employees like this in such a big organizations where they do not have any pitty or empathy towards customers and who just want to earn salaries for doing nothing and not having any concerns whatsoever for a customer,
Really never had this terrible level of service in my lifetime and i also do not have enough work to express my anger now,
SOMEONE NEEDS TO WAKE UP PLEASE
Okay let me tell you something very funny,
So just now i received a call from one of the consultant from ABSA the consultant said i do not have finance insurance with them woww what a joke then i asked her which car is the consultant talking about? The consultant said Toyota Rav 4 but my query is not at all regarding Rav 4 it is for Toyota Yaris,
I am literally losing my patience now what an *********** employees you are having in your organizations who does not even know what is the query and what they need to investigate and enough of this i am so fed up someone needs to wake up from their Christmas and new year holidays and work on it i need feedback by end of today or max by tomorrow,
Such a shame to have employees like this in such a big organizations where they do not have any pitty or empathy towards customers and who just want to earn salaries for doing nothing and not having any concerns whatsoever for a customer,
Really never had this terrible level of service in my lifetime and i also do not have enough work to express my anger now,
SOMEONE NEEDS TO WAKE UP PLEASE
AZ
Annie Z's updateReviewer Update
15 Jan 2026, 10:07What happened sir? You did not send any response to the above? The consultants are completely clueless they do not even know how to read emails and work on it can i get response now?
AZ
Annie Z's update15 Jan 2026, 10:07
Reviewer Update
What happened sir? You did not send any response to the above? The consultants are completely clueless they do not even know how to read emails and work on it can i get response now?