SJ
Seffy J

1 reviews | Active since Jan 2024

31 Jan 2024, 09:10

*********** *******s

Absolute ****s. Worst service ever. I work in insurance myself and this is not the kind of service you should be offering your clients. Cancelled my car insurance only for them to be deducting money 4 months after. Took out homeowners insurance as well and now they have cancelled it with the car insurance when we only wanted the car insurance to be cancelled. We tried reinstating the homeowners insurance and now they are telling us no they cannot do that.

Even when I took out the insurance they only started charging me after 3 months as they never sent the application for approval.

To the person who “assisted” me, I hope pillow is warm on both sides at night and that your charger only works at an angle.

What a bunch of *********** *******s. I would not recommend ABSA iDirect to anyone.

0
Replies (2)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply31 Jan 2024, 10:18
Official
Dear Seffy Johnstone Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited
Absa Insurance Company Limited's reply02 Feb 2024, 15:43
Official
Dear Seffy Johnstone

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***9.

Kindly provide our office with your account or ID number by close of business 02 February 2024, to ensure effective investigation and feedback.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***