Russel Masher's poor customer service

On the 26th of May 2020 I took out a car insurance with absa I direct because the previous one lapsed, I was assisted by Russell Masher I'm really not happy with his customer service, I was instructed to take my car for inspection at PG glass and i did that, I then forwarded the report to Russell because I didn't know where I should send it. To my surprise I got an SMS with a link that I should do the car inspection, meaning that Russel didn't forward the mail I sent him. And when I was going through my policy under vehicle claims, there is a part that states that I've never had car insurance before. I sent him a mail again on the 26 of May 2020, which he hasn't rep**** till now. The first insurance I took I was assisted by Douglas Edmunds and he was very helpful, he rep**** to my emails. Russell not replying to customers emails is being rude.