Rude consultants

I recently took out a policy with Absa activate effective 01/12/2024 and requested that my debit order be the 1st of each month. My debit order was deducted as requested but then noticed another debit of just over a R100 debited again.

I contacted them to find out why the was another debit, apparently, they short collected my premium and now trying to recover this premium, no one could explain to me how this happen. I then requested them to collect the outstanding premium with the next one.

I then received a call around 2:30 this afternoon from a lady who said was calling from the collections department regarding the same matter, told her I already spoke to someone this morning, she also could not explain why this happened. I relayed my frustrations with her and the fact that I am now accumulating unpaid fees from my bank as there was not enough funds in my account.

She told me I will need to raise these with another department as she only works with accounts and cant assist with listening to recordings and service related queries, I then told her she cant say that as an Absa employee she cant tell this to a client, she then ended the call abruptly....... I mean what are you teaching your staff?

I work as a client engagement manager and such behavior irritates the **** out of me, do you have QA processes and how do you deal with such?

This was very rude of her and no client should have to receive such service.