Rude agents and poor service

I have been with absa activate from 2022 , only claimed once for the windscreen and they increased my premium twice when I called to ask why my premium has gone up twice I spoke to their very rude agent Duduzile Jennifer Nkosi who didn’t even want to assist to explain to me why and was in no mood to help me and even hang up the call on me . I requested to speak to the manager who did not bother to talk to me or call me as their client . What a disappointing service I got .