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Nomusa N
1 reviews | Active since Dec 2012
23 Aug 2020, 20:42
****** of my cashback bonus
I have been trying to get my cashback bonus in vain, after having paid all my premiums on time for 36months without claiming. I have been sent from pillar to post and all the emails I have sent have been disregarded. I could feel the sarcasim on one of their consultants by the name of Chantel when I called again to follow up. I feel ****** and their service is an absolute nightmare. If Absa idirect cannot honour this little promise I shudder to think what would have happened should I have needed to claim in case of an accident.
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Absa Insurance Company Limited's replyOfficial
24 Aug 2020, 11:01 Dear Nomusa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa Insurance Company Limited's reply24 Aug 2020, 11:01
Official
Dear Nomusa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care