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Nokulunga N

1 reviews | Active since Oct 2011

28 Aug 2019, 15:25

********** by Absa Insurance increasing my premiums twice in one year by 140%

Absa Insurance is trying to rip me off. I do not know what operations they run but they cannot loot customers to sustain business. Yesterday I received an email that my premium will go up by approximately R400. This year on my anniversary the premium already went up by +-R900. My contract says my premiums will go up during my anniversary month. When I phone to find out Paseka told me that it is a business decision for the business to be sustained this decision was made. This is a *******. I also have plans and my policy cannot be increased twiced in one year. Even when it was increased, it was increased by 2 times the amount I was paying and they told me it was not negotiable and based on my risk profile. What has happened this year to affect my business profile yet again! I refused to be ****** by a bank like this. This is definitely not acceptable. I will not be the one to sustain ABSA sorry.

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Replies (2)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply29 Aug 2019, 10:00
Official
 
Dear Client,
  
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. 
 

Regards
Vanessa Crowe
Specialist case Manager 
Customer Value Management 
Absa Insurance Company Limited
Absa Insurance Company Limited's reply29 Aug 2019, 10:10
Official
 
Good day, 
 
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***0. This confirms that an incident has been logged.