JS
Jane S
1 reviews | Active since May 2014
29 Jun 2020, 14:37
Ridiculous Service
I received an sms on 22.06.2020 that they will debit my account on 26.06.2020 with the amount of R811.96 for my premium. On the 26.06.2020 they debited my bank account with R2633.12 which is like 3X the amount the suppose to debit. Since that day I am battling to get somebody who can resolve this. I emailed & I called but no luck. Please I need this to be escalated to their finance department cause I need an explanation as to what happened here.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
29 Jun 2020, 15:13Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa Insurance Company Limited's reply29 Jun 2020, 15:13
Official
Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
JS
Jane S's updateReviewer Update
30 Jun 2020, 11:32Good day, I appreciate the prompt response I got regarding my query. Absa idirect called me & apologised for the technical error that happened on my account.They promised that they will refund me the difference from what I was suppose to pay & what was debited. I can confirm now that I am happy that this matter was resolved.
JS
Jane S's update30 Jun 2020, 11:32
Reviewer Update
Good day, I appreciate the prompt response I got regarding my query. Absa idirect called me & apologised for the technical error that happened on my account.They promised that they will refund me the difference from what I was suppose to pay & what was debited. I can confirm now that I am happy that this matter was resolved.
Absa Insurance Company Limited's replyOfficial
01 Jul 2020, 08:47Good day Jane
I am pleased that the matter has been resolved.
Kind regards
I am pleased that the matter has been resolved.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa Insurance Company Limited's reply01 Jul 2020, 08:47
Official
Good day Jane
I am pleased that the matter has been resolved.
Kind regards
I am pleased that the matter has been resolved.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd