oA
orlie A
1 reviews | Active since Nov 2011
05 Mar 2021, 15:11
Ridiculous oversight and inconvenience
Good day, I would like to.make an official complaintvre your expectation that when a person opens your mails with the attachments(that has to be read in striata) that a person does NOT HAVE THEIR POLICY NUMBER WITH THEM..Why has this been changed from the previous version where ones ID would suffice (everyone knows their ID) This is a REAL OVERSIGHT.People will.now not open the attachments.
I would like a personal reply,not a generic one with regard to this oversight.
ps I dont know my policy.nos ,as it's not with me and especially not when I read emails on my phone!
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Absa Insurance Company Limited's replyOfficial
08 Mar 2021, 09:57Dear Orlie, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa Insurance Company Limited's reply08 Mar 2021, 09:57
Official
Dear Orlie, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care