ZJ
Zanele J

1 reviews | Active since Oct 2020

10 Dec 2024, 08:40

rewards payout ****mmmm is a false adverti*****t while they pay others rewards..

absa is paying out other customers and come claim system error to me. there is no IT error ure lying to customers and while my white colleague ure paying her rewards with no problems yet I've had insurance for longer with you than her and I'm the one who referred her! you cannot close this complaint until resolved right now or I'm taking this to the ombudsman and the adverti*****t board that ure false adverts are to get clients then make them pay! ure debiting my account no issues but the rewards are paid to others in my case my white colleague whose only been here a year and almost me 2 yrs

I want this resolved and stop sending automated emails as if ure investigating this. like I said I know someone whose getting paid over 400rands on rewards and I've never even seen that amount . racial categories I see

0
Replies (4)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply10 Dec 2024, 09:48
Official
Dear Zanele Jordaan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***8 Kind regards,Group Customer CareRezona Louw
ZJ
Zanele J's update18 Dec 2024, 13:40
Reviewer Update
My query has still not been resollved. I dont even have my payout from OCT and NOV and now ure going to debit december premium right? can someone please assist with the correction of my missing strips that i have sent to you from tracker and align that with your records. also my payout for october and november to be done. i had rewards earned not paid out of over R900 before this whole mess
ZJ
Zanele J's update16 Jan 2025, 13:03
Reviewer Update
my issue has now been resolved eventually months later
Absa Insurance Company Limited
Absa Insurance Company Limited's reply16 Jan 2025, 15:16
Official
Dear Zanele Jordaan Thank you for your posting. Kind regards,Group Customer CareRezona Louw