Reversal of money

I have sent a request for debit order to be canceled how ever that was not done. DMC requested me that i paid for debt that is prescribed and when i check with my creditors is was prescribed. I also checked with NCR and i sent proof to ABSA. I even went to Randburg branch and i was told they cannot help me reverse a huge amount of R2500. I did sent all information requested since the 31 March 2026. The keep on sending messages that a consultant will help me in 2 working days. I would like that amount to be reversed as DMC that does deserve to take my money.

Reference number C-***2

Kind regards Lerato ***