JB
Jacques B
1 reviews | Active since May 2020
21 Jan 2025, 10:48
Retrenchment claim denied
I took a personal loan from ABSA Bank and I also have a credit card with them. I was retrenched on 10 December 2024 and because I have retrenchment insurance on both I registered claims with ABSA Insurance to assist me through this difficult time of unemployment. When I took out the credit card as well as the loan, both were done online and finalized telephonically, therefore I never received the insurance documents from ABSA with all the fine print. I changed jobs in the mean time and because of that I was retrenched 6 days before I was permanently employed by the company. ABSA Insurance now rep**** to my claims with the following: Because I was not yet permanently employed by the company (a company which I worked for for 2 and a half years prior, I was gone for a year and they begged me to come back) they declined both my claims. Is it fair that I be penalized for something that was out of my control as I was retrenched involuntarily on 10 December 2024 as well as everyone else that worked for them? I have never missed a payment. What is the point of insurance if they decline any form of employment contracts and I was not aware thereof as I never received the insurance documents from them. HOW WILL I NOW PAY THESE INSTALLMENTS WITHOUT ANY MEANS OF AN INCOME?
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Replies (4)JB
Jacques B's updateReviewer Update
26 Jan 2025, 14:39Good day
I am not happy as your staff at ABSA are contacting one of my old employers constantly and also sending my personal information as well as account balances to this person.
Surely according to the POPI Act this is not allowed:
What the POPI Act does
I am not happy as your staff at ABSA are contacting one of my old employers constantly and also sending my personal information as well as account balances to this person.
Surely according to the POPI Act this is not allowed:
What the POPI Act does
- Protects personal information
- The POPI Act protects individuals' personal information from theft, **************, and other harm.
- Sets conditions for processing personal information
- The POPI Act sets conditions for how responsible parties can process personal information.
JB
Jacques B's update26 Jan 2025, 14:39
Reviewer Update
Good day
I am not happy as your staff at ABSA are contacting one of my old employers constantly and also sending my personal information as well as account balances to this person.
Surely according to the POPI Act this is not allowed:
What the POPI Act does
I am not happy as your staff at ABSA are contacting one of my old employers constantly and also sending my personal information as well as account balances to this person.
Surely according to the POPI Act this is not allowed:
What the POPI Act does
- Protects personal information
- The POPI Act protects individuals' personal information from theft, **************, and other harm.
- Sets conditions for processing personal information
- The POPI Act sets conditions for how responsible parties can process personal information.
Absa Insurance Company Limited's replyOfficial
27 Jan 2025, 11:09Dear Jacques
We will check and get back to you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
We will check and get back to you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa Insurance Company Limited's reply27 Jan 2025, 11:09
Official
Dear Jacques
We will check and get back to you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
We will check and get back to you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
JB
Jacques B's updateReviewer Update
09 Feb 2025, 13:12 Thank you ABSA for not getting back to me regarding the POPI Act and also for ruining my credit profile with your ABSA Life insurance that does not pay. You got me GOOD with your fine print that I was not even aware of as I did all applications online...
If I can give anyone some advice, stay away from ABSA. They are quick to help you and take your money, but as soon as you can't pay them because of retrenchment or for any other reason, they turn their backs on you and hand you over to lawyers within the second month of an individual having a valid reason and problem for not paying.
If I can give anyone some advice, stay away from ABSA. They are quick to help you and take your money, but as soon as you can't pay them because of retrenchment or for any other reason, they turn their backs on you and hand you over to lawyers within the second month of an individual having a valid reason and problem for not paying.
JB
Jacques B's update09 Feb 2025, 13:12
Reviewer Update
Thank you ABSA for not getting back to me regarding the POPI Act and also for ruining my credit profile with your ABSA Life insurance that does not pay. You got me GOOD with your fine print that I was not even aware of as I did all applications online...
If I can give anyone some advice, stay away from ABSA. They are quick to help you and take your money, but as soon as you can't pay them because of retrenchment or for any other reason, they turn their backs on you and hand you over to lawyers within the second month of an individual having a valid reason and problem for not paying.
If I can give anyone some advice, stay away from ABSA. They are quick to help you and take your money, but as soon as you can't pay them because of retrenchment or for any other reason, they turn their backs on you and hand you over to lawyers within the second month of an individual having a valid reason and problem for not paying.
JB
Jacques B's updateReviewer Update
09 Feb 2025, 13:15This was the response from ABSA as per the email thet sent me regarding my claim:
We have assessed the claim lodged under this policy and advise that it has been repudiated due to the current event that you are claiming for not being in line with the policy definition of loss of income as stated on your policy terms and conditions.
Loss of Income
This is when You are unable to earn Your full Income for at least 30 (thirty) days, other than as a result of disability, for reasons that are beyond Your control, such as Retrenchment and No Work, No Pay. The inability to earn an Income because of the expiry of a fixed-term contract of Employment and in the case of a self-employed Policyholder, the failure by that Policyholder’s business to renew its contract(s), will not be covered.
- Income means the money earned monthly (or monthly equivalent where you are not paid monthly) from your Employment in the 3 (three) months before total Loss of Income..
Absa Life can therefore not accept liability for a claim.
Should you have any queries or be of the opinion that the decision made is unjustified, raise your dispute with Absa Life on ***or send an e-mail to: ***ca within 90 days of you receiving this letter. We will review our decision in line with your dispute and respond to you in writing within 45 days. If your dispute is not resolved to your satisfaction, you can escalate it to the Complaints Resolution Committee at ***ca.
We have assessed the claim lodged under this policy and advise that it has been repudiated due to the current event that you are claiming for not being in line with the policy definition of loss of income as stated on your policy terms and conditions.
Loss of Income
This is when You are unable to earn Your full Income for at least 30 (thirty) days, other than as a result of disability, for reasons that are beyond Your control, such as Retrenchment and No Work, No Pay. The inability to earn an Income because of the expiry of a fixed-term contract of Employment and in the case of a self-employed Policyholder, the failure by that Policyholder’s business to renew its contract(s), will not be covered.
- Income means the money earned monthly (or monthly equivalent where you are not paid monthly) from your Employment in the 3 (three) months before total Loss of Income..
Absa Life can therefore not accept liability for a claim.
Should you have any queries or be of the opinion that the decision made is unjustified, raise your dispute with Absa Life on ***or send an e-mail to: ***ca within 90 days of you receiving this letter. We will review our decision in line with your dispute and respond to you in writing within 45 days. If your dispute is not resolved to your satisfaction, you can escalate it to the Complaints Resolution Committee at ***ca.
JB
Jacques B's update09 Feb 2025, 13:15
Reviewer Update
This was the response from ABSA as per the email thet sent me regarding my claim:
We have assessed the claim lodged under this policy and advise that it has been repudiated due to the current event that you are claiming for not being in line with the policy definition of loss of income as stated on your policy terms and conditions.
Loss of Income
This is when You are unable to earn Your full Income for at least 30 (thirty) days, other than as a result of disability, for reasons that are beyond Your control, such as Retrenchment and No Work, No Pay. The inability to earn an Income because of the expiry of a fixed-term contract of Employment and in the case of a self-employed Policyholder, the failure by that Policyholder’s business to renew its contract(s), will not be covered.
- Income means the money earned monthly (or monthly equivalent where you are not paid monthly) from your Employment in the 3 (three) months before total Loss of Income..
Absa Life can therefore not accept liability for a claim.
Should you have any queries or be of the opinion that the decision made is unjustified, raise your dispute with Absa Life on ***or send an e-mail to: ***ca within 90 days of you receiving this letter. We will review our decision in line with your dispute and respond to you in writing within 45 days. If your dispute is not resolved to your satisfaction, you can escalate it to the Complaints Resolution Committee at ***ca.
We have assessed the claim lodged under this policy and advise that it has been repudiated due to the current event that you are claiming for not being in line with the policy definition of loss of income as stated on your policy terms and conditions.
Loss of Income
This is when You are unable to earn Your full Income for at least 30 (thirty) days, other than as a result of disability, for reasons that are beyond Your control, such as Retrenchment and No Work, No Pay. The inability to earn an Income because of the expiry of a fixed-term contract of Employment and in the case of a self-employed Policyholder, the failure by that Policyholder’s business to renew its contract(s), will not be covered.
- Income means the money earned monthly (or monthly equivalent where you are not paid monthly) from your Employment in the 3 (three) months before total Loss of Income..
Absa Life can therefore not accept liability for a claim.
Should you have any queries or be of the opinion that the decision made is unjustified, raise your dispute with Absa Life on ***or send an e-mail to: ***ca within 90 days of you receiving this letter. We will review our decision in line with your dispute and respond to you in writing within 45 days. If your dispute is not resolved to your satisfaction, you can escalate it to the Complaints Resolution Committee at ***ca.