Repeated Policy Lapses Due to Internal Debit Order Failures

I was recently quick to praise Absa, but the last three weeks have been an absolute nightmare. My policy has lapsed three times now, solely due to recurring errors in your debit order system.

Each time the debit fails, I call to rectify it. Your agents apologize, admit the fault lies with Absa, and promise to debit the account the following day. However, those debits never happen, resulting in yet another "policy lapsed" notification. I am now being told by your agents that they can no longer reactivate the policy.

I need this escalated and resolved immediately. I should not be penalized or left uninsured because of a failure in your internal payment processing.