Repairs not done as requested

My car was damaged when I hit a pothole at night in rainy conditions. Assessor visited me to assess damage. I also indicated 2 scratches I wanted to be repaired. The assessor only submitted assessment after almost 10 days after he visited me. Eldan Autobody confirmed the receipt of said forms and informed me that I would be contacted as soon as all parts have delivered. 2 days later Eldan requested that my vehicle should be brought in for repairs. The vehicle was at Eldan for 3 weeks due to the not responding and declining requests by Eldan. One request was sent to the assessor on 22 Feb. 2015 and was only responded to on 5 March 2015.<br> When I fetched my car the scratches were not done. A plastic grille beneath the main bumper was not repaired. I also had to pay an access of R3100.00 instead of R2550.00 as stated on my policy. As the payer of the monthly premiums, owner of the vehicle and payer of the access, I also should have been contacted regarding any changes.<br> I CONTACTED IDIRECT THREE TIMES BY EMAIL AND ALSO BY PHONE. UP TO NOW, NO RESPONSE. THIS IS REAL ****TY SERVICE FROM IDIRECT