Renewal letter

Good day

After reviewing your renewal letter, I would like to clarify/dispute this letter. The reason is that I have been with insurance since 2020 and my insurance has been increasing annually while the car's value has been depreciating annually. I would like to opt for a decrease or discount as the premium has been ridiculously increasing over the years. I am still with Absa Idirect insurance as a loyal customer despite receiving significantly better quotes from other service providers.

Every time I inquire about this, I do not receive a response as a client, which is poor service. Your prompt response to this matter will be greatly appreciated.