Relieved to find a rose amongst the thorns!

After calling ***to add another vehicle to existing cover and having had 3 frustrating experiences with call centre agents over a period of two days, it was refreshing to deal with Lebohang Selaolane this morning, who, from the moment she answered the call, sounded like someone who was interested in being of assistance. She was communicative by keeping me abreast of what she was doing during the call and requested that I stay on the line to ensure that the correspondence successfully reached me, which was one of the issues I had with the previous agents. I hope that Absa rewards people such as Lebohang, who actually take their jobs seriously, rather than the others who sounded like they did not even want to be there. Thank you, Lebohang, for alleviating my anxiety about doing business with Absa going forward. I was already online looking at other insurers, because of the shoddy after sales service! She's the reason you still have our business!