GM
George M

1 reviews | Active since Jun 2023

09 Dec 2023, 23:02

Rejected for an empty reason . No clear research conducted just assumptions

After rejecting me they never provided a good reason. They gave me an empty reason. Promised to get back to me in three days after my complaint but didn’t . They blame speeding for causing the accident. I thought we pay so that if any mistake happens and cause car to crash an supposed to be covered but to my surprise it seems they don’t cover for accidents which I thought they would .

They said speeding caused the accident and that’s it and they never showed me any logs or anything proving that . They just wrote down .

Choose them and you will find out after an accident. Whatever reason they looked for to reject me is not there . It was clearly an accident and that’s out of my control . Am not exactly sure what I bumped into or caused the rear right wheel to break and come off

0
Replies (6)
GM
George M's update11 Dec 2023, 10:15
Reviewer Update
You even promised I will get my refund in three days . Where is it now it’s been a week
Absa Insurance Company Limited
Absa Insurance Company Limited's reply11 Dec 2023, 10:36
Official
Dear George Makhubela,  Thank you for posting.

Please refer to our email sent to your email address. Regards,
 Rezona LouwCustomer Value Management 

GM
George M's update11 Dec 2023, 10:37
Reviewer Update
What email I didn’t receive an email from you
Absa Insurance Company Limited
Absa Insurance Company Limited's reply11 Dec 2023, 11:43
Official
Dear George Makhubela,  Thank you for posting.

We have just responded.

Regards,
 Rezona LouwCustomer Value Management 
GM
George M's update11 Dec 2023, 20:15
Reviewer Update
Please can k get my refund you claim to have responded to me with regards to my refund which you didn’t. I have made peace with you rejecting now I just want my refund then I will delete this review
Absa Insurance Company Limited
Absa Insurance Company Limited's reply12 Dec 2023, 11:34
Official
Dear George Makhubela,  Thank you for posting.

Please refer to our email sent to your email address. Regards,
 Rezona LouwCustomer Value Management