MM
MS M

1 reviews | Active since Jul 2021

27 Jul 2021, 10:30

Rejected claim: Did not interview all witnesses.

Horrible experience with Absa I direct. Took a month to process my car accident claim. The investigator Schalk did a procedural blunder by not interview all the witnesses at the scene of the accident. The investigator Schalk made false and unprovable and improbable claims that I was not driving the vehicle, although the person that caused the accident admitted that I was the one driving. Rejected my claim based on incorrect information. Cancelled my policy without informing me. Refused to review my grievance. Towed my vehicle without informing me or the financer. Bullying tactics, undertaking civil claims against them as we speak. Rejected my claim

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply27 Jul 2021, 12:31
Official
Dear  MS Mahlatsi
 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management