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Phumudzo M
1 reviews | Active since May 2023
11 May 2023, 10:11
Refund
When I took the insurance, they informed me that I would get a certain percentage of my premiums on my third anniversary only if I'm claim-free. The anniversary was in March 2023, I phoned, and they informed me that I would get the money at the end of April, two months later. I have not received my monies as per or agreement.
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Replies (3)
Absa Insurance Company Limited's replyOfficial
11 May 2023, 10:40Dear Phumudzo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsPravesh BejayAbsa Bank Group Customer Care
Absa Insurance Company Limited's reply11 May 2023, 10:40
Official
Dear Phumudzo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsPravesh BejayAbsa Bank Group Customer Care
Absa Insurance Company Limited's replyOfficial
30 May 2023, 15:55Dear Phumudzo
As per the feedback received from our Absa Insurance Dept, the funds will be credited on or before 31/05/2023. Please email me on 01/06/2023 if it was not credited.
RegardsPravesh BejayAbsa Bank Group Customer Care
As per the feedback received from our Absa Insurance Dept, the funds will be credited on or before 31/05/2023. Please email me on 01/06/2023 if it was not credited.
RegardsPravesh BejayAbsa Bank Group Customer Care
Absa Insurance Company Limited's reply30 May 2023, 15:55
Official
Dear Phumudzo
As per the feedback received from our Absa Insurance Dept, the funds will be credited on or before 31/05/2023. Please email me on 01/06/2023 if it was not credited.
RegardsPravesh BejayAbsa Bank Group Customer Care
As per the feedback received from our Absa Insurance Dept, the funds will be credited on or before 31/05/2023. Please email me on 01/06/2023 if it was not credited.
RegardsPravesh BejayAbsa Bank Group Customer Care
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Phumudzo M's updateReviewer Update
01 Jun 2023, 07:01I have not received my payment
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Phumudzo M's update01 Jun 2023, 07:01
Reviewer Update
I have not received my payment