mB
mohamed B
1 reviews | Active since Nov 2013
19 Dec 2024, 12:43
Really shocking service
I submitted a home insurance claim on the 7th November 2024 and only received feedback yesterday to mention the claim was rejected. I have proof that the rain water is entering the walls and I have taken videos of the water entering the walls. For some strange reason they responded to mention it wear and tear how the hell I don't know. I ASKED FOR THIS POLICY TO BE CANCELED TODAY. As I have taken a policy with an insurance company that values me as a customer. Please cancel the policy and send me confirmation as I am done with Absa.
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Absa Insurance Company Limited's replyOfficial
19 Dec 2024, 16:28Dear Mohamed Thank you for bringing this matter to Absa Bank’s attention. I note that Nthabiseng is assisting you as per case C-***4 and I will share the above with her to action further as there will be no need to log another incident and avoid duplication
Kind regards,Group Customer CareVanessa Crowe
Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply19 Dec 2024, 16:28
Official
Dear Mohamed Thank you for bringing this matter to Absa Bank’s attention. I note that Nthabiseng is assisting you as per case C-***4 and I will share the above with her to action further as there will be no need to log another incident and avoid duplication
Kind regards,Group Customer CareVanessa Crowe
Kind regards,Group Customer CareVanessa Crowe