NM
Nthati M
1 reviews | Active since Feb 2015
02 Dec 2020, 10:35
Rather save your sanity and go elsewhere!
I wouldn't recommend- Extreme lack of customer service, no one updates you on progress of claims- my swimming pool claim took an entire month!! I had to be the one following up every single time and still... no one actually knew what was happening to my claim. I moved to another service provider because it was just not worth my time dealing with absa's lack of customer service on a daily basis!!
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Absa Insurance Company Limited's replyOfficial
02 Dec 2020, 11:57Dear Nthati, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa Insurance Company Limited's reply02 Dec 2020, 11:57
Official
Dear Nthati, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd