RM
Refilwe M
1 reviews | Active since Jan 2025
26 Mar 2025, 10:00
RA Mafisa
I must say, this is the worst service ever. From the time I received my premium review letter. I tried to contact Absa active numerous times without any success . I would hold on the line for an hour plus until the line cuts or decide to give up. This has been going on since last month. This month on my debit date they decide to debit twice the renewal premium. This is ridiculous, no communication whatsoever. Ref no :C***1.
Can I please be refunded my money.
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Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
26 Mar 2025, 12:42Dear Refilwe Mafisa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply26 Mar 2025, 12:42
Official
Dear Refilwe Mafisa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
RM
Refilwe M's updateReviewer Update
27 Mar 2025, 06:01Good morning Rezona Louw
I am not going to wait till the 31 March 2025 for you to resolve my complaint, that is way too long. Investigating that you double debited a client takes a few minutes and with all the emails I have sent requesting for a premium review are on your records. I expect feedback before end of business today.
I am not going to wait till the 31 March 2025 for you to resolve my complaint, that is way too long. Investigating that you double debited a client takes a few minutes and with all the emails I have sent requesting for a premium review are on your records. I expect feedback before end of business today.
RM
Refilwe M's update27 Mar 2025, 06:01
Reviewer Update
Good morning Rezona Louw
I am not going to wait till the 31 March 2025 for you to resolve my complaint, that is way too long. Investigating that you double debited a client takes a few minutes and with all the emails I have sent requesting for a premium review are on your records. I expect feedback before end of business today.
I am not going to wait till the 31 March 2025 for you to resolve my complaint, that is way too long. Investigating that you double debited a client takes a few minutes and with all the emails I have sent requesting for a premium review are on your records. I expect feedback before end of business today.
Absa Insurance Company Limited's replyOfficial
27 Mar 2025, 08:45Dear Refilwe Mafisa Thank you for your posting.
We have escalated the matter to our management team. Kind regards,Group Customer CareRezona Louw
We have escalated the matter to our management team. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply27 Mar 2025, 08:45
Official
Dear Refilwe Mafisa Thank you for your posting.
We have escalated the matter to our management team. Kind regards,Group Customer CareRezona Louw
We have escalated the matter to our management team. Kind regards,Group Customer CareRezona Louw