Priority burst geyser claim still not finalized by indurance

I have lodged a claim first and burst geyser on Monday,and requested thst due to safety the geyser should be installed outside and not in the house as the previous geyser. Waited until Thursday and there was no response until I called then service provider removed the geyser and mounted new geyser outside. Till date the geyser is not connected to electricity. Called Absa wasted 20 minutes on the phone and no joy. The plumbers removed the broken geyser from inside the house leaving the outlet pipe about 40cm still protruding from wall looking do untidy.