Premiums increased within 6 days of original quote

I updated my Absa Idirect policy on 22 August 2019 by adding my partner’s vehicle onto my insurance. I was paying R 1 108 per month for my vehicle. I added my partner’s vehicle to the policy and was now quoted to pay R 1 639 pm for both cars. I agreed to the premiums as it was a discount from her insurance company. The insurance for my partners car was to start on 1 September 2019. At the end of August I was debited R 1 648 for both cars. No problem, R 9 difference. At the end of September my debit order is now R 1 961. R 322 increase.

I called Absa Idirect and they tell me that my account was reviewed and because of a previous claim (in September 2018) my premium was increased. I queried when this was done. They told me that on 28 August 2019 my account was reviewed and my premium was increased. The insurance for my partner’s vehicle did not even start and they review and increase my premium. What I would like to know is, is it normal policy for Absa Idirect to add a vehicle onto a policy and agree to a premium and then 6 days later review the said policy and increase the premiums.

I was apparently informed by post (and not by email which is my choice of contact with Absa Idirect) about the increase. I spoke to a supervisor who thought i am crazy to ask these questions. I asked to speak to a Manager to explain the above and was told none was available and that one would contact me as soon as possible but no one has contacted me since. It has been 2 days since I called.

Can I please have some feedback on Absa Idirect policies? They try to get a new client by quoting a price and then 6 days later review the clients account and increase the premiums.

Bad business practice from Absa Idirect.

Kind regards Navendran Padayachee Contact me on ***