Premium Review

I called Absa iDirect to cancel my insurance because I had received a more affordable premium sometime in March/April. A lady named Taetjo took my call, told me I’m almost up for a review and cash back (in June) since I’ve been with the insurance for 3 years without any claims.

But this information came after she told me that she needed to speak to her supervisor and check if they can lower my premiums (which she claimed they did). So, I decided not to leave anymore, but the debit day came and they debited the old premium, couldn’t get ahold of her so I sent an email which someone else responded to because Taetjo was supposedly on leave. A guy named Elsie Neo said he would call me again around the 26th of May as he was taking over the case and that the system is already updated to debit the new premium amount from the 1st of June. That did not happen, I sent an email to both of them already and no response. I’m losing my patience.