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salome M

1 reviews | Active since Mar 2020

17 Aug 2022, 13:15

Premium Review

I spoke to a vibrant lady this morning, full of energy, ready and willing to assist me by the name of Lucia Mbanjwa. I didn't understand why my premium was increasing, while she was about to explain I lost connection and the line got disconnected but she managed to call me back again and she explained everything to me with kindness and maintained the same energy throughout the call. She was just amazing.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply17 Aug 2022, 15:40
Official
Dear Client

It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Kind regards
Nthabiseng Sibande
Customer Value Management
 Absa Bank Ltd