PREMIUM INCREASE WITHOUT PERMISSION

I LODGED A COMPLAINT 27 Nov 2024 at 11:36 AND TODAY IS 03/12/2024 AND ABSA HAVE INCREASED MY PREMIUM OF THERE OWN WITHOUT MY APPROVAL AND THE DEBIT ORDER FOR 29/11/2024 AS IT HAS BEEN GOING OFF FOR MORE THAN A YEAR HAS JUST NOT BEEN DEBITED!!!! I AM SO GATVOL REALLY